Refund policy
We want you to give Lumori a real try. We recommend using it morning and evening for about 30 days to judge it fairly. If you're not happy with it for any reason within 70 days of delivery, email support@trylumori.com with your order number and a photo of your opened bottle, and we'll refund your purchase. No need to send anything back.
Conditions
- Valid on your first order, once per customer.
- Request must be made within 70 days of delivery.
- Refunds go to your original payment method within 5–7 business days of approval.
- Shipping costs are non-refundable.
Wrong item received?
Email us within 7 days of delivery with a photo and we'll send the right item or refund you, free of charge.
Lost or damaged in transit?
Packages lost, stolen or damaged in transit are covered only if you added Shipping Protection ($3) to your order. See our Shipping policy.
Contact
support@trylumori.com
Monday to Friday, 9:00 AM – 5:00 PM (Swiss time, CET)
We reply within 24–48 business hours.